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Any product that
shows signs of failure must be returned to RaviRaj Technologies for
inspection to determine whether it is a repair or replacement
item. If expedited service is needed, the additional expense
will be billed to the customer. Shipping charges will be borne
by the clients ex works |
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The policy is to
repair or replace a defective item as quickly as possible.
RaviRaj Technologies is not responsible for any "down time" related costs,
such as, but not limited to, expedited shipping charges.
RaviRaj Technologies do not cover labor charges regarding removal or
reinstallation nor do they cover additional items needed during
reinstallation such as fixtures etc... at client’s premises. |
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All RaviRaj
Technologies
products are warranted against defects in material or
performance failure for a period of 1 year. This warranty is
limited to the repair or replacement of the product if shown to
be defective under normal use. RaviRaj Technologies will not honor warranty
of any system or product that has been abused, misused,
improperly installed and/or modified. This is put into Non
warranty issues**. |
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All warranty claims
must be accompanied with a letter from the client and a copy of
the purchase invoice. Items returned without appropriate and
complete paper work may be refused at our office. |
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RaviRaj Technologies
customers must keep original invoice as proof of purchase,
warranty claims may be refused at the RaviRaj Technologies if a copy of the
original invoice cannot be presented. |
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Any" other
additional accessories or software installed with product, not
approved by the RaviRaj Technologies will usually and unequivocally void
your warranty. |
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* * Non-Warranty
I s sues - Non-warranty issues are defined as problems other
than design, material or manufacturing flaws. Examples are
impact damage, or damage caused by a customer's attempt to
repair a unit. |
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